People

Takehiko Furuya× Chisako Takashima

GINZA CONNECTIVE VOL.62

Takehiko Furuya× Chisako Takashima

2017.01.04

An interview series featuring Ginza people in conversation with violinist Chisako Takashima. With a special fondness for Ginza, which holds many memories both from her professional and private lives, Takashima explores Ginza from various dimensions with her guests.In this volume she welcomes Mr. Takehiko Furuya, Director and Managing Operating Officer of Matsuya Ginza, Ginza’s landmark department store.

Enhancing meticulous services for foreign tourists

Takashima
I imagine that an increasing number of foreigners are visiting Ginza. Have you made any improvements to the service that you provide to accommodate them?
Furuya
We have increased the number of interpreters and enlarged our tax refund counter and cosmetics corner.
I have been told that Chinese tourists have very limited time to shop, so we have made arrangements so that they can shop as quickly and smoothly as possible. We have created a new shopping area stocked with popular products adjacent to the tax refund counter. This has reduced confusion and our customers seem to be very happy.
Takashima
With more foreign visitors expected as the Olympic Games near, I am sure that you will be very busy enhancing your product lineup and customer services.
Furuya
Yes. We do believe that we need to enhance our service scheme to facilitate shopping, including increasing the number of interpreters and improving tax refund procedures. However, we are not so concerned about our product quality and hospitality, because the Japanese people have the highest expectations for goods and services. In other words, if we can offer goods and services that satisfy our Japanese customers, we will surely be able to satisfy our foreign customers. We have confidence in the quality of our products, but color preferences can vary among people from different countries, so we hope to be fully prepared in that context.
Takashima
I see. If Japanese customers are satisfied, then foreign customers will be happy too.
Furuya
Yes. I feel that Japanese customers who come to Ginza have high expectations for Ginza. Many of the comments we receive from our customers are about our hospitality. Some people point out that “the sales staff did not smile”, while others compliment us for “taking good care of” our customers. We seek to be careful to provide the kind of hospitality that will not disappoint our customers or disgrace Ginza’s name.

Fearless of change, Ginza is the world’s best shopping street.

Takashima
Could you please tell me about your passion for Ginza?
Furuya
Ginza is constantly undergoing change. A new commercial establishment will be built in Ginza in the near future, bringing more competition for us but giving people more about Ginza to discuss. We will just strive to be better.
Takashima
So you mean that competition will create even better goods and services.
Furuya
I hope so. We believe that we share a single fate with Ginza. It is most important to have more people visit Ginza. And for that purpose, business owners in Ginza have been deliberating about ideas to add excitement to the town. Together, we have maintained Ginza’s safety. Ginza is a commercial area, but at the same time it is a shopping street with strong human ties. From that perspective as well, I believe that Ginza tops the world’s shopping streets.
Takashima
I have had the opportunity to interview many people here, and I have learned that everyone faces a time when their duties in the Ginza community consume more of their time than their own businesses. Yet, there seems to be a part of them that is enjoying that hecticness.
Furuya
That is true. Overcoming difficulties together helps build group cohesion and foster friendships. I believe the special experience of working together towards a common goal is unknown to many other towns.
Takashima
An outsider, I sometimes receive the impression that you are all still preparing for your school festival (laughs).
Furuya
You may be right (laughs). Everyone is in love with Ginza. I hope that we can grow with the town.

Chisako Takashima

Violinist. Takashima started taking violin lessons from the age of 6. After a successful career abroad, she moved her home base to Japan, where she currently performs in concerts across the country. Highly noted for her character in TV and radio appearances, she has currently opened up her career to more diverse fields with an unchanged focus on her profession

Chisako Takashima official website

Takehiko Furuya

Born in 1973, Furuya joined the The Bank of Tokyo-Mitsubishi, Ltd. (currently The Bank of Tokyo-Mitsubishi UFJ, Ltd.) after being graduated from Gakushuin University. He joined Matsuya Co., Ltd. in 2001. As of 2017, he is Director and Managing Operating Officer of Matsuya Co., Ltd., in charge of Group Business Planning and Business Strategies, Executive President and Representative Director at Scandex Co., Ltd. Furuya is deeply committed to Ginza through his activities with Ginmikai, a committee of young leading business owners under Zen-Ginza-kai (All Ginza Association).

Written by Mikiko Okai; Place of interview: Matsuya Co., Ltd.

MUSE〜12 Precious Harmony〜
MUSE〜12 Precious Harmony〜

Released! A new album by Chisako Takashima 12 Violinists: MUSE -12 Precious Harmony-

Chisako Takashima 12 Violinists have released their first album in four years: MUSE -12 Precious Harmony-.
This diverse album celebrates the 12 Violinists’ tenth year with many classical numbers.
With three original pieces, including “SPLASH!!!,” a novel number written and co-performed by Sukimaswitch, the album comprises twelve numbers.

Click here for details, including information on individual numbers.

All List

ギンザのサヱグサ/三井住友銀行 銀座支店/三笠会館本店/
マロニエゲート銀座みずほ銀行 銀座通支店/銀座千疋屋/
(株)天賞堂/GINZA西銀座駐車場/
銀座 らん月/Hatsuko

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